AFTER-SALES SERVICE

How do I request a refund? How long does it take to receive it? Why is the refund amount different from the original payment?

If you have any concerns about the product you received, please feel free to contact our customer service team—we'll provide a fair solution based on your situation.

How to Request a Refund
Please email the following to service@laveberry.com:
📌 Order number
📌 Reason for refund (brief explanation)
📌 Supporting evidence (e.g., photos/videos)
Our team will respond within 24 hours with next steps.

Refund Processing Time
All refunds will be issued to the original payment method. The actual time required for the funds to be credited depends on your payment method:
· PayPal: Typically within 2 business days
· Credit/Debit Card: Usually 5–14 business days (subject to bank processing and international settlement)

Why Is the Refund Amount Different?
Differences may be caused by:
· Exchange rate fluctuations (for international transactions)
· Cross-border transaction fees
· Bank processing fees

If you have any questions about the refund amount, please reply directly to the original refund notification email, or contact us again at service@laveberry.com. We will review the details and respond within 24 hours.